Refund policy

Return and Refund Policy

At Solae Cosmetics, we want you to feel confident about your purchase. If you need help with an order, contact support@solaecosmetics.com.

30-Day Returns

You may request a return within 30 days of receiving your order.

To qualify for a change-of-mind return, products must be:

Unused and unopened, with any original seals intact.
In their original packaging and condition.
Accompanied by an order number or proof of purchase.

For hygiene reasons, we do not accept change-of-mind returns of opened, used, or unsealed cosmetics. This does not affect your rights if a product is faulty, damaged, or incorrect.

How to Start a Return

Email support@solaecosmetics.com with your order number, the items you wish to return, and the reason for your request.

We will review your request and provide return instructions and the correct return address. Please contact us before sending anything back. Do not send returns to the address printed on your shipping package unless we instruct you to do so.

Approved returns should be sent within 14 days of receiving our return instructions.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges are non-refundable unless required by applicable law.

We recommend using a tracked shipping service and keeping your proof of postage.

If the return is due to a damaged, defective, or incorrect product, we will cover reasonable necessary return shipping costs or provide another suitable solution.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, email support@solaecosmetics.com as soon as reasonably possible with your order number and a description of the issue. Please include photos where possible to help us resolve it.

We will arrange an appropriate remedy, such as a replacement or refund, in accordance with your applicable consumer rights.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days, or sooner where required by law. Your bank or payment provider may need additional time to post the refund.

Refunds reflect the amount actually paid for the returned items, including any applicable discounts and refundable taxes.

If you have not received your refund within 15 business days of approval, please contact us.

Exchanges

We do not offer direct exchanges. To purchase a different item, request a return for your eligible product and place a separate order.

Order Cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation once processing or shipping has begun. If cancellation is no longer possible, eligible items may be returned under this policy.

Your Consumer Rights

This policy does not limit any mandatory rights you have under applicable consumer protection laws, including rights relating to faulty goods, misdescribed products, or statutory cancellation periods. Where those rights differ from this policy, applicable law takes priority.